Question 1

How do I analyse a defect?

Accepted Answer

Upload a clear photo of the defect and answer a short questionnaire about location and symptoms. InspectIQ, built by a qualified building surveyor, generates a professional report with a severity rating, estimated repair costs, and recommended next steps. The whole process takes under five minutes.

Question 2

Do I need to pay for a report?

Accepted Answer

No. Both single defect analyses and full property reports are free. There's no subscription, no card details, and no monthly fee. You upload photos, answer a short questionnaire, and your report is generated.

Question 3

What's included in the reports?

Accepted Answer

Every report includes defect classification, a severity rating, an estimated repair cost range, a clear priority-ranked action plan, a property health score, and UK housing safety (HHSRS) flags. Full property reports also cover every defect across your whole property, with an executive summary ready to share.

Question 4

What photo quality do I need?

Accepted Answer

Use your phone camera in good light. Capture the full extent of the defect plus at least one close-up. Avoid blurry or heavily shadowed shots. Multiple angles improve accuracy — the system can handle several photos per defect.

Question 5

How long does analysis take?

Accepted Answer

Single defect analyses are typically ready within two to three minutes. Full property reports depend on the number of defects but are usually complete within ten to fifteen minutes.

Question 6

Is my data secure?

Accepted Answer

Yes. Photos and property data are stored encrypted and never shared with third parties or used beyond generating your report. We comply with UK GDPR. See our Privacy Policy for details.

Question 7

What types of defects can InspectIQ identify?

Accepted Answer

We cover 15 categories including damp and moisture, structural cracking, roofing defects, electrical concerns, timber decay and rot, drainage issues, windows and doors, plumbing, and more.

Question 8

Can I share my report with a contractor?

Accepted Answer

Yes. Every report is a downloadable PDF designed to be shared with contractors, letting agents, solicitors, or anyone who needs to understand the issue.

Question 9

Is contractor matching available where I am?

Accepted Answer

Free reports are available UK-wide. Contractor matching is currently available in Romford, Havering, Barking & Dagenham, Redbridge, Newham, Waltham Forest and selected Essex border areas. Outside this area? Request your postcode and we'll prioritise locations with the most demand.

Question 10

What happens after I upload my photos?

Accepted Answer

You answer a short questionnaire (about one minute), and InspectIQ analyses your photos and generates your report. You can download it immediately as a PDF.

Help & Support

Frequently asked questions

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Help & Support

Frequently asked questions

Still need help?